Shipping Policy
Thank you for shopping with YDKM. Below you'll find all the information about our shipping process, delivery times, and related details.
1. Order Processing Time
- We aim to process and dispatch all orders within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time & Services
We currently ship across the UK and selected international locations.
UK Standard Delivery
- Estimated delivery time: 2–5 business days after dispatch.
- Carrier: Royal Mail or other reliable courier services.
International Delivery (if enabled)
- Delivery time varies by country, usually between 7–14 business days.
- Please note that customs or import delays may affect this time.
3. Shipping Costs
- UK shipping: Flat rate (e.g., £3.99) or free over a certain amount (optional).
- International shipping: Calculated at checkout based on location and order size.
(Update with your actual shipping costs if needed.)
4. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number and link (if tracking is available).
- If you do not receive tracking info within 3 business days, please contact us.
5. Customs and Import Taxes
- International orders may be subject to customs fees or import taxes.
- These charges are the customer’s responsibility and are not included in our prices.
6. Delayed or Lost Parcels
- If your order hasn’t arrived within the expected time, please wait an additional 2–3 business days before contacting us.
- For missing or delayed parcels, contact us at info@ydkm.co.uk and we’ll assist you promptly.
7. Incorrect Address
- Please ensure your delivery address is correct at checkout.
- We are not responsible for delays or losses due to incorrect addresses provided by the customer.